The people have spoken. Our community wants a future bank that puts them first and solves the daily frustrations they’ve been dealing with while using their current banks. We all do, don’t we? Together with a few thousand South Africans we’re building a virtual bank that is more than money. Here are just a few of the key things our community wants from their future bank.
Being Rewarded for Saving
“A lot of banks out there reward us for spending with points and cash back and whatever else. Shouldn’t they be rewarding us for saving? To save online by putting money aside monthly is not easy. I’ve looked for the best savings account, and the options are slim. So my idea of a future bank is one that allows me to earn interest on the money I have in my account – encouraging me and all South Africans to save.”
Equal Service for All
“Most banks offer better service to the rich than the average person. They get private bankers, black cards and a whole lot of benefits that ordinary customers don’t. I’d like to see a bank that gives every client the same level of attention and service. In my eyes that would be the best bank in South Africa.”
Free Bank Account Charges
“I don’t get why I should pay just to have a bank account. I’m not really receiving anything for these monthly bank account charges because I do everything on my own from my banking app. I would like to get a bank account that is free, and only charges me when I make transactions that costs the bank money.”
Save Us Time
“My dream future bank would speed up the processes that currently waste time. Standing in queues, waiting for days for a response to a query, having to fill in loads of forms to just open a bank account. With today’s technology, we shouldn’t have to wait around for paperwork or for our calls to be answered.”
Thanks to all our community members who are helping us build a future bank we all want to use. Want to tell us what you want from your future bank? Sign up to the Bettr community and you can take part in our surveys and testing.